REFUND
POLICY.

01Rentals

Cancelling before your rental start date. If you cancel a confirmed standard rental more than 72 hours before your start date, you will receive store credit for the full amount, valid for 12 months. For travel rentals, cancellations must be made more than 7 days before the start date to receive full store credit, as these bookings reserve an item for an extended period. We do not issue cash refunds for change-of-mind cancellations, and cancellations made inside these windows cannot be credited, as the dates can no longer be offered to another customer.

If an item doesn't fit. We are unable to offer a refund or credit if an item does not fit, because the piece has been held exclusively for your dates and is therefore unavailable to anyone else. Please check the size and fit details on each product page before booking, and get in touch if you would like to arrange a fitting where one is available.

If something is wrong with your item. Our pieces include both brand-new and previously rented items, and previously rented pieces may show minor, normal signs of wear. If an item arrives faulty, damaged on arrival, or materially different from its description, contact us within 6 hours of receiving it and before wearing it, ideally with photos. We will help you find a replacement or offer a refund for that booking. If we spot a fault we think you should know about before your rental begins, we will contact you in advance and offer a suitable alternative, store credit, or a full refund, whichever you prefer.

02Items sold in person

From time to time we sell pieces from our collection. These sales are made in person only, and items are sold used and as seen, with any signs of wear that come with a previously rented garment. We will always describe the condition of an item honestly before you buy.

Because these sales are made in person rather than online, they are final: we do not offer refunds, exchanges or credit notes on items sold this way for change-of-mind reasons. We encourage you to inspect any item fully before purchasing. This does not affect your legal rights if an item turns out to be faulty or was not as we described it at the time of sale.

03How refunds and credit are issued

Where a refund is due, we issue it to your original payment method. Where store credit is due, we issue it by email as a credit note valid for 12 months. Refunds are processed as quickly as we can, and within the timeframes required by law.

04Contact

For anything to do with refunds, cancellations or store credit, email us at info@panicmode.ie and we'll be happy to help.