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01Renting

How does renting work? Browse our collection, select your size and rental duration, pick your dates, and complete checkout. We take care of the rest. Your piece will be dispatched in advance so it arrives with you on or before your start date.

What rental durations are available? We offer a 4-day rental and an 8-day rental. If you need a piece for longer, get in touch at info@panicmode.ie and we will do our best to accommodate you.

Can I rent more than one piece at a time? Yes. Each piece is booked separately, so just repeat the process for each item you want.

Do I need to create an account? No account is needed to place a booking. You will receive a confirmation email with your booking details after checkout.

02Sizing

How do I know if something will fit? Each product page lists the available size or sizes for that piece. We include size and fit notes where we can. If you are between sizes or unsure, email us before booking and we will advise as best we can.

What if the item does not fit when it arrives? We are unable to offer a refund or credit on fit grounds once a booking is confirmed, as the piece has been held exclusively for your dates. We strongly recommend checking the size notes on each product page before booking.

03Condition

What condition are the pieces in? All pieces are professionally dry cleaned between rentals and inspected before dispatch. Our collection includes both new and previously rented items. Previously rented pieces may show minor, normal signs of wear, which we will note in the listing. If you have a question about a specific piece, just ask.

What if my item arrives damaged or faulty? Contact us within 6 hours of receiving the item and before wearing it, ideally with photos. We will arrange a replacement or issue a refund for that booking. See our Refund Policy for full details.

04Damage Cover

What is damage cover? Damage cover is an optional add-on of €10, available at checkout. It covers accidental damage up to €100. Without it, you are liable for the full cost of repair or replacement if a piece is damaged during your rental.

What does damage cover not include? Damage cover does not apply to loss, theft, or damage caused by negligence. It covers genuine accidental damage only.

05Cancellations and Refunds

Can I cancel my booking? Yes, if you cancel a standard rental more than 72 hours before your start date you will receive store credit for the full amount, valid for 12 months. For travel rentals the window is 7 days. Cancellations inside these windows cannot be credited. We do not issue cash refunds for change-of-mind cancellations.

How do I cancel? Email us at info@panicmode.ie with your booking details and we will take care of it.

Do you offer cash refunds? We issue refunds to your original payment method where one is legally due, for example if an item arrives faulty. Change-of-mind cancellations receive store credit only. See our Refund Policy for full details.

06Delivery and Returns

How will my rental be delivered? Delivery details including carrier, timelines, and return instructions will be confirmed here once our logistics partner is finalised. In the meantime, if you have questions about delivery for a specific booking, email us at info@panicmode.ie.

How do I return my rental? Return instructions will be included with your order. Full details will be updated here once our logistics partner is confirmed.

What if I return my rental late? Late returns are charged at €35 per day. If an item is not returned within 7 days of the return date, it will be classified as lost and the full replacement cost will be charged.

07Contact

For anything not covered here, email us at info@panicmode.ie or send us a message on Instagram @panicm0de. We are happy to help.